At Trendy Collection Hub, we understand that sometimes a purchase may not meet your expectations or requirements. We want to ensure that your shopping experience with us is worry-free and enjoyable. Our Refund and Returns Policy is designed to provide clear guidelines on how we handle returns, exchanges, and refunds to make your experience as smooth as possible.
Eligibility for Product Return Policy
To be eligible for a return, your item must meet the following criteria:
- Condition: The item must be in its original, unused condition, and with all tags and labels attached. It should be free from any signs of wear, damage, or alterations.
- Initiation Period: Typically, returns must be initiated within 30 days from the date of receiving your order. However, please check the specific return window for your item, as some products may have different return policies.
Initiating a Return Product Return Policy
To initiate a return, please follow these steps:
- Visit our website and log in to your account, where you can access your order history.
- Locate the order that includes the item you wish to return and click on the “Return” or “Exchange” option.
- Select the reason for your return from the provided options and provide any additional details if necessary.
- Follow the on-screen instructions to complete the return request.
Return Shipping
While we aim to provide easy returns, return shipping costs are generally the responsibility of the customer unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method to ensure the safe return of the item.
Refunds and Exchanges
Once we receive your returned item and inspect it, we will process your refund or exchange based on your preference:
- Refunds: Refunds are typically issued to the original payment method. Please allow several business days for the refund to appear in your account, as processing times may vary depending on your payment provider.
- Exchanges: If you prefer an exchange, we will promptly process the exchange once we receive the returned item and confirm its eligibility. We will ship the replacement item to the address provided.product return policy
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact our customer support immediately. We will resolve the issue promptly by providing instructions for the return or exchange. In such cases, we will cover the return shipping costs.
Contact Us
Our customer support team is here to assist you throughout the return process. If you have any questions, concerns, or need further assistance, please don’t hesitate to contact us. We are committed to providing exceptional service and ensuring your satisfaction.